Most answers are already in our FAQ, so it is worth checking there first. If you still need us, write to us at the address below and include your order reference if your question is about a purchase.
Email us
This is the fastest way to reach a human. Include your order reference and the email address you used at checkout so we can find your purchase.
Response times
We answer support requests as quickly as we can, and we respond to formal legal or data protection inquiries within 15 business days.
Where to go for what
- Problem with an order, or a QR ticket that never arrived — email us with your order reference.
- Refunds and cancellations — the conditions that apply to your purchase are published here: Terms of Service
- Reselling a ticket you can no longer use: Resale Terms
- Questions about the event itself — lineup, timings, venue access. These are the organizer's responsibility, but write to us and we will point you to them.
- Access to or deletion of your personal data — email us and we will handle it under: Privacy Policy
- Publishing your own event, or joining as a promoter: For organizers · RaverPromoters
Company details
RaverPass is operated by BeatPass LLC. Our full company identification is published in the Legal Notice.
BeatPass LLC
https://staging.raverpass.com
support@raverpass.com